Frequently Asked Questions (FAQ)
How soon can I get my order?Orders received by 5PM (MST) are shipped by the next business day. Orders received after 5PM may take one additional processing day. Priority Mail usually takes 1-3 business days. "Free Shipping" orders ship via First Class (2-3 business days) or Parcel Post (5 - 10 business days) depending on the weight of the order. Weekends, holidays, and seasonal delays may affect the delivery date.
Can you ship my order "Express" or "Overnight"?We do offer the option of Express Mail through USPS. This service is "Overnight to most areas" and orders are shipped within 1 business day. (Cutoff time for Next Business Day shipping is 5PM MST). your credit card information is kept safe -- in fact, we never even see it! Placing your order through the website is not only safe, it also helps insure that you receive exactly what you intend to order, and that your package is addressed correctly.
We DO take Money Orders. Complete your order online, and choose the "Money Order" payment option. Then, mail your payment to:
5955 S Milwaukee Wy
Centennial, CO 80121
We DO take FAX orders. To do so, we ask that you still place the order through the website, and choose "FAX Credit Card Info" as the payment method. Then, fax the following to (480) 247-4636:
- Your credit card number
- The card's expiration date
- The name exactly as it appears on the card, and
- The last 3 digits on the back of the card (or 4 digits on the front if it's an AMEX card)
We DO NOT take phone orders. This is for security and order accuracy. We encourage our customers to either place your order with us online (see why this is safe), or use the FAX or Money Order options detailed above.
I want an item that shows as out of stock. May I order it anyway?We do accept orders for items that are temporarily out of stock. You can add the item to the cart and complete the checkout as normal. If part of your order is in stock, we will ship what's available and ship the remaining items once they are back in stock.
I live outside of the U.S. Can I order from you?No, unfortunately we cannot accept international orders.
Is your Harry Potter merchandise officially licensed?Yes, all of our Harry Potter products are genuine, officially licensed through Warner Brothers. We do not sell knock-offs or imitations.
Does your company carry any other products?Yes, our main website, located at http://www.legendarytoys.com also offers puzzles, books, puppets, blocks, and more, all centered around the magical world of Myths & Legends. Please feel free to stop by!
To send an email to customer service, click here. We usually respond within one hour during business hours, and within 12 hours during evenings/weekends.